Privacy Policy
This Privacy Policy explains how Story of Our Family (“we,” “us,” or “our”) collects, uses, and shares your Personal Information when you visit or make a purchase from our website (the “Site”) or interact with us in any way.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
88SO
Millburn House
Burn Lane
Hexham
NE46 3RU
What Personal Information We Collect
Purpose of collection: To optimise the Site for your device, improve performance, and analyse site usage.
Source of collection: Automatically collected through cookies, log files, web beacons, tags, or pixels.
Information collected: Browser type, IP address, time zone, cookie information, pages visited, search terms, and interactions with the Site.
Purpose of collection: To process your orders, provide products or services, and communicate with you.
Source of collection: Collected from you directly during checkout or account creation.
Information collected: Name, billing address, shipping address, email address, phone number, and payment details processed via Stripe.
Purpose of collection: To send updates, promotional messages, and reminders, where you have opted in.
Source of collection: Collected during checkout or when you opt in.
Information collected: Name, email address, phone number.
Third-party processor: Twilio, for SMS communications if used.
Payments are processed securely through Stripe. We do not store full payment card details on our own systems unless explicitly stated elsewhere in our checkout flow.
How We Use Your Information
- Fulfil and deliver orders.
- Process payments securely via Stripe.
- Send updates, newsletters, and promotions if you opt in.
- Comply with legal and regulatory obligations.
- Provide customer support.
Cookies and Analytics
We use cookies and tracking technologies to enhance your experience. Cookies help us:
- Remember your preferences.
- Analyse site performance.
- Deliver relevant ads through Google Analytics and Facebook Ads.
You can manage cookies through your browser settings or opt out of targeted advertising through the links below.
Sharing Personal Information
We share your personal information with trusted service providers where necessary to operate the Site and deliver our services, including:
- Stripe – to process payments. Privacy policy: https://stripe.com/privacy
- Google Analytics and Facebook Ads – to analyse usage and deliver targeted ads.
- Twilio – for SMS communications, if used.
We do not sell your personal information.
Your Rights
If you are located in the European Economic Area, you have the right to access, correct, or delete your personal information, object to processing, or request data portability.
To exercise these rights, contact support@storyofourfamily.com.
If you are a California resident, you have the right to request details about the personal information we collect, request deletion of your data subject to legal exceptions, and opt out of the sale of your data.
We do not sell data. To exercise these rights, contact support@storyofourfamily.com.
Data Retention
We retain customer data for up to 3 years unless required by law or unless you request its deletion. After this period, data is deleted or anonymised.
Data Security
We take reasonable precautions to secure your personal information. However, no system can be guaranteed to be 100% secure. Please contact us immediately at support@storyofourfamily.com if you suspect a data breach.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. Updates will include a revised “last updated” date. Please review this page periodically for updates.